Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or enroll in courses
• Fill out contact forms or request information
• Subscribe to our newsletter
• Participate in surveys or promotions
• Contact us for support or inquiries

This information may include:

• Name and contact details (email, phone number, address)
• Educational and professional background
• Payment information (processed securely by third-party providers)
• Course progress and assessment data

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and geographic location
• Browser type and version
• Operating system and device information
• Pages viewed and time spent on our website
• Referring website and exit pages

2. How We Use Your Information

We use the information we collect for the following purposes:

• Educational Services: To provide course content, track progress, and facilitate learning
• Communication: To respond to inquiries, send updates, and provide customer support
• Account Management: To create and maintain your account and course enrollment
• Payment Processing: To process payments and maintain billing records
• Website Improvement: To analyze usage patterns and improve our services
• Marketing: To send promotional materials (with your consent)
• Legal Compliance: To comply with legal obligations and protect our rights

3. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary for course delivery and account management
• Legitimate Interest: Website analytics, security, and service improvement
• Consent: Marketing communications and optional data collection
• Legal Obligation: Compliance with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email marketing and communication
• Website hosting and analytics
• Customer support systems
• Learning management systems

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or court orders
• Protect the rights, property, or safety of Crisp Barricade, our users, or others
• Investigate fraud or security issues
• Enforce our Terms of Service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access, alteration, disclosure, or destruction
• Data breaches and cyber attacks
• Loss or misuse of information

Security measures include:

• SSL encryption for data transmission
• Secure data storage and access controls
• Regular security assessments and updates
• Employee training on data protection

6. Data Retention

We retain your personal information only as long as necessary to:

• Provide our educational services
• Comply with legal obligations
• Resolve disputes and enforce agreements

Specific retention periods:

• Account Information: 7 years after account closure
• Course Records: 10 years for certification purposes
• Marketing Data: Until consent is withdrawn
• Website Analytics: 26 months maximum

7. Your Rights and Choices

Under applicable data protection laws, you have the following rights:

7.1 Access and Portability

• Request a copy of your personal data we hold
• Receive your data in a portable format

7.2 Correction and Updates

• Correct inaccurate or incomplete information
• Update your account details at any time

7.3 Deletion

• Request deletion of your personal data (subject to legal requirements)
• Close your account and remove associated data

7.4 Consent Withdrawal

• Withdraw consent for marketing communications
• Opt-out of optional data collection

7.5 Processing Restrictions

• Object to certain types of data processing
• Restrict processing in specific circumstances

To exercise these rights, please contact us at [email protected] or use our contact form.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.

You can manage cookie preferences through:

• Your browser settings
• Our cookie consent banner
• Third-party opt-out tools

9. International Data Transfers

As a UK-based company, we primarily process data within the United Kingdom. However, some of our service providers may be located in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the UK Information Commissioner's Office
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

10. Children's Privacy

Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Regulatory Authority: If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.